Refund Policy
- Refund Eligibility: Guests who cancel 14 or more days before check-in are eligible for a refund of 95% of the booking amount, with a 5% transaction fee deducted.
- Cancellations Within 14 Days: If a cancellation occurs within 14 days of check-in, the full booking cost will apply, and no refund will be provided.
- Refund Process: Refunds will be processed within 5 business days. Immediate refunds are not possible.
- Cancellation Procedure: To cancel, please contact our reservations team via email or phone, providing booking details for verification.
- Modifications: Any changes to bookings are subject to availability and may incur additional charges.
- Force Majeure: In the event of natural disasters, government mandates, or other uncontrollable events, our cancellation policy may be adjusted, and guests will be notified accordingly.
- Non-Refundable Rates: Certain promotional rates or special offers have unique cancellation terms; please review these at booking.